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Everything we print is made to order. Here is when we reprint or refund a job.
Because each order is produced specifically for you, custom-printed products cannot be returned for a change of mind. This does not affect your rights where a product is defective.
Contact us within 10 business days of delivery if your order arrives:
Keep the product and packaging and send photos of the issue. If we confirm the problem, we will reprint the affected quantity at no charge or, if you prefer, refund it. Shipping costs for a confirmed error are on us.
You can cancel before a job enters production for a full refund. Once production has started, we can only refund costs not yet incurred. If we cancel an order because the artwork breaks our content rules (see our terms), you get a full refund.
Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank.
Start a claim at contact@printdeck.ca or through the contact form with your order number and photos of the problem.
Last updated: 2026-10-12.